Last updated: 6 August 2026
By booking a repair with us — by phone, WhatsApp, email or through a form on this
website — you agree to the terms below. Please read them; they are written in plain
English on purpose.
1. Who we are
24x7 Customer Care Home Maintenance Services L.L.C is a licensed company in the United
Arab Emirates providing home appliance repair, installation and general home maintenance
services in Dubai, Sharjah, Abu Dhabi and Ajman.
2. Booking a service
- A booking is confirmed once we have agreed a date and arrival window with you.
- Arrival windows are estimates. Traffic, weather and emergency call-outs can affect them, and we will keep you informed if a technician is running late.
- Please make sure there is safe access to the appliance, and that an adult is present during the visit.
- If nobody is present when our technician arrives at the agreed time, a call-out charge may apply.
3. Inspection, diagnosis and quotation
- Our technician inspects the appliance on site and identifies the fault.
- You then receive a fixed price covering labour and parts.
- No work begins until you approve that price. You are free to decline.
- If you approve the repair, the inspection and call-out charge is waived.
- If you decline the repair, only the inspection charge is payable.
4. No Fix, No Fee
If we are unable to repair your appliance, you pay nothing for the
visit. We will also give you an honest opinion on whether replacing the appliance makes
better financial sense than repeated repairs.
5. Warranty
- Repairs carry a 90-day warranty covering both the parts we replaced and the labour we performed.
- The warranty covers the specific fault that was repaired. A new, unrelated fault is quoted separately.
- Warranty service is free of charge, including the call-out.
The warranty is void if, after our repair, the appliance is:
- Opened, modified or repaired by anyone else.
- Damaged by misuse, overloading, power surge, water ingress, pests or accident.
- Moved or reinstalled by a third party in a way that damages it.
6. Spare parts
- We use genuine OEM parts wherever the manufacturer still supplies them.
- If a part is discontinued, we will tell you clearly before fitting a high-grade equivalent. The 90-day warranty applies either way.
- Replaced faulty parts remain the property of the customer and can be returned to you on request at the time of the repair.
- Where a part must be ordered, we will give you an estimated timeframe. Deposits for special-order parts are non-refundable once the part has been ordered.
7. Prices and payment
- Payment is due on completion, once the appliance has been tested in your presence.
- We accept cash, card and bank transfer, and issue an invoice for every job.
- Prices quoted are inclusive of applicable VAT unless stated otherwise.
- There is no weekend, night or public holiday surcharge.
8. Cancellation
You may cancel or reschedule at any time before the technician is dispatched, at no
charge. If our technician has already arrived at your address, a call-out charge may apply.
9. Our liability
- We carry out work with reasonable skill and care, and our work is insured.
- We are not responsible for pre-existing faults, for the general age and wear of an appliance, or for consequential losses such as spoiled food, lost income or damaged laundry.
- Where an appliance is already beyond economical repair, we will tell you rather than take your money.
- Nothing in these terms limits any right you have under UAE consumer protection law.
10. Complaints
If you are unhappy with any part of our service, call
+971 58 913 9456 or email
Uae@24x7customercare.tech. We aim to
respond within 24 hours and to resolve every complaint fairly.
11. Privacy
How we handle your personal information is set out in our
Privacy Policy.
12. Governing law
These terms are governed by the laws of the United Arab Emirates, and any dispute is
subject to the jurisdiction of the UAE courts.
13. Contact
24x7 Customer Care Home Maintenance Services L.L.C
Dubai, United Arab Emirates
Phone & WhatsApp: +971 58 913 9456
Email: Uae@24x7customercare.tech