UNITECH HOME BUILDING MAINTENANCE L.L.C is an independent repair company. We are not an authorized service agent of, and are not affiliated with or endorsed by, Bertazzoni. The name “Bertazzoni” and all other manufacturer names and model references on this page are trademarks of their respective owners and are used only to identify the equipment we service.
Our Starting Prices
Our own rates, set and verified by our technical team — not estimates. Published up front so you can compare before you call. All prices exclude 5% VAT.
| Service | Starting price (AED) |
|---|---|
| On-site diagnosis / call-out Waived when you approve the repair | 125 |
| Oven / cooking range — element or thermostat | from 275 |
Final price confirmed on site after diagnosis. No work starts without your approval.
- VAT — all prices exclude 5% VAT.
- Spare parts — quoted separately and approved before work begins. We use OEM parts where available, and disclose high-grade equivalents before fitting.
- Warranty — 90 days on parts and labour. See our warranty terms.
- Payment — cash, card or bank transfer.
Booking an independent Bertazzoni repair
We are a licensed UAE repair company working across Dubai, Sharjah, Abu Dhabi and Ajman, 24 hours a day. Every repair carries a 90-day warranty on parts and labour, and the call-out is waived when you approve the work. If your appliance is still under Bertazzoni warranty, use Bertazzoni's own service channel first — an independent repair may affect that cover.
Which Bertazzoni appliances we repair
We service Bertazzoni ranges, ovens, cooktops and cooker hoods. Every fault is tested and confirmed before any part is replaced, and you approve the price before work starts.
Bertazzoni is a cooking specialist, and that is the whole of our scope for this brand. We take on nothing outside the cooking range — if you need help with another appliance type, use the brands we service page to find the right one.
Why a Bertazzoni range usually shows no error code
Most brands on this site give you a code to read. Bertazzoni generally does not, and that surprises people. The ranges we are called to in UAE villas are largely electromechanical — knob-controlled gas burners, a mechanical or single-sensor oven thermostat, and at most a clock or timer module. There is no diagnostic display to interrogate, so there is no code to look up.
That is not a shortcoming. It means the fault is found by measurement rather than by reading a screen, and it is why we do not quote a Bertazzoni repair over the phone. What the technician actually does on arrival:
- Burner will not light or will not stay lit — the spark generator, the individual electrode, and then the flame-failure thermocouple are tested in that order. A burner that sparks but dies the moment the knob is released is almost always the thermocouple or a dirty flame-failure probe, not the gas supply.
- Oven not reaching temperature — the element is checked for continuity first, then the thermostat and its sensor, then the door seal. A range that heats but overshoots or undershoots is a calibration and sensor question, not an element one.
- Oven heats but nothing browns — usually the fan motor or the fan element on convection models, tested separately from the main element.
- Door dropping or not sealing — the hinges and their springs carry a heavy triple-glazed door on the 90 cm ranges and are a genuine wear item.
- Knob turns but nothing happens — the valve shaft or the knob collar rather than the valve itself, more often than not.
We report which of those it turned out to be, in writing, before any part is ordered.
Bertazzoni model families we see in UAE homes
Bertazzoni is an Italian family manufacturer from Guastalla in Emilia-Romagna, and the date on the badge is the giveaway when a customer is unsure what they own — the roundel on the oven door carries the founding year. Locally the range-style cookers dominate: the Professional and Master series in stainless with the heavy round knobs, the Heritage series with its more traditional face, and the Modern series with a flatter, squarer control panel. Most of what we attend in Dubai and Sharjah villas is a 90 cm dual-fuel range — gas burners over an electric fan oven — because that suits the way people cook here. Colour matters when ordering trim: the same model exists in stainless, black, white and the coloured enamels, and a door or panel part must match the finish, not just the model number.
Bertazzoni parts in the UAE
Bertazzoni does not publish consumer-facing stock levels or delivery times for UAE spares, so we do not quote a lead time we cannot stand behind.
What we will tell you honestly is that this is a lower-volume premium brand here, and model-specific parts — a burner assembly for one series, a door hinge, an enamel panel in a particular colour — are not sitting on a shelf in Dubai the way a mass-market washing machine pump is. Wear items such as thermocouples, electrodes and oven elements are far easier. We confirm the exact part, its availability and the expected wait with you before the repair is approved, and where an original part is discontinued or slow to source we say so and tell you what the alternative is before anything is fitted — including whether it is an OEM part or a high-grade equivalent.
How the repair works
- Call or WhatsApp with the model number and the symptom.
- On-site diagnosis — the fault is tested and confirmed, not guessed.
- Fixed price, approved by you before any work starts. Parts quoted separately.
- Tested in front of you, then 90 days of warranty on the repair.
Where we cover
We serve Dubai, Sharjah, Abu Dhabi and Ajman, 24 hours a day including weekends and public holidays, with no out-of-hours surcharge. Our registered office is in Ajman and our technicians travel to you.
Bertazzoni repair questions
My Bertazzoni burner sparks but the flame dies as soon as I let go of the knob. What is that?
That is the flame-failure safety doing its job, and it is the single most common Bertazzoni call we get. The burner has a thermocouple sitting in the flame; while it is hot it holds the gas valve open, and when it cools the valve shuts. If it is dirty, bent out of the flame path, or worn out, it never gets hot enough to hold, so the flame dies the instant you stop pressing. Nine times out of ten it is cleaning or replacing that one probe. Please do not hold the knob in for longer and longer to force it — that is a safety device telling you something, not a knack to be learned.
The oven is on but food is not browning properly. Is the element gone?
Not necessarily. On a fan oven there are two things that can fail independently — the element itself and the fan behind it — and the symptoms are different. A dead element usually means no real heat at all. Heat that is present but weak and uneven, with food cooking on one side, is more often the fan motor slowing or a fan element that has failed while the main element still works. It can also be a door seal that has hardened and is letting heat out of the top corner. We test all three rather than replacing the most expensive one first.
Do you work on Bertazzoni ranges brought in from Europe or the United States?
Yes, and it is worth telling us before the visit. Bertazzoni sells to several markets and the same series can differ in gas type, jetting and electrical supply between them. A range set up for a different gas or a different voltage behaves oddly here and can be misread as a fault when it is really a commissioning issue. Tell us where the unit came from and we will bring the right jets and check the regulator setting as part of the diagnosis.
Are you the manufacturer's repair arm for Bertazzoni?
No. UNITECH HOME BUILDING MAINTENANCE L.L.C, trading as 24x7 Customer Care, is an independent repair company with no affiliation to the manufacturer. We say that plainly because it matters to your decision: if your appliance is still inside its manufacturer warranty, check with the retailer you bought it from before booking an independent repair, as using one can affect that cover. For out-of-warranty ranges, an independent repair is usually the faster and cheaper route.
The oven door has dropped and no longer closes flush. Is that repairable?
Usually yes, and it is worth doing rather than living with. The doors on the 90 cm ranges are heavy and multi-glazed, and the hinges and their springs take that weight every time the door opens. When a spring tires or a hinge arm bends, the door sits proud at the top, the seal stops touching, and the oven then struggles to hold temperature — so what looks like a cosmetic problem shows up as a cooking problem. Hinges are replaced in pairs so the door hangs square afterwards.
What warranty do you give, and is there a call-out fee?
We give a 90-day warranty on the parts we fit and the labour we carry out. The call-out charge is waived when you go ahead with the repair — you only pay it if you decide not to proceed after diagnosis. Bertazzoni is a premium brand and the rates shown above reflect that; the figure you approve before we start is the figure you pay. We cover Dubai, Sharjah, Ajman and Abu Dhabi, and the line is open 24/7.
Call-out fees, VAT and what each repair typically costs are set out on our pricing page. What the 90-day cover includes, and what it does not, is on warranty terms.