Written in plain English on purpose. These terms match section 5 and section 6 of our
Terms & Conditions — if anything here is ever
unclear, call us and we will explain it before you commit to the repair.
1. What is covered
- The specific fault we repaired, for 90 days from the date of the repair.
- Both the parts we replaced and the labour we performed.
- Warranty visits are free of charge, including the call-out. You do not pay the diagnosis fee again.
- The warranty applies whether we fitted an OEM part or a disclosed high-grade equivalent.
2. What is not covered
- A new, unrelated fault. A different component failing later is a separate job, quoted separately.
- Damage from misuse, overloading, power surge, water ingress, pests or accident.
- Any appliance opened, modified or repaired by someone else after our visit.
- An appliance moved or reinstalled by a third party in a way that damages it.
- Wear items that have simply reached the end of their service life.
3. No Fix, No Fee
If we cannot repair your appliance, you do not pay for the visit. We will tell you why,
and give you an honest opinion on whether replacing the appliance makes better financial
sense than repeated repairs. We would rather lose one job than sell you a repair that is
not worth doing.
4. How to claim
- Call +971 58 913 9456 or message us on
WhatsApp.
- Quote the invoice number from your original repair, or the phone number the job was booked under.
- Describe the fault. If it is the same fault we repaired, we book a warranty visit at no charge.
- We aim to attend warranty visits the same day, on the same 24/7 basis as any other job.
5. Spare parts
- We use OEM parts where available, and disclose high-grade equivalents before fitting.
- If a part is discontinued, we tell you clearly before fitting an equivalent. The 90-day warranty applies either way.
- Replaced faulty parts remain your property and can be returned to you at the time of the repair.
- Where a part must be ordered, we give you an estimated timeframe. Deposits for special-order parts are non-refundable once the part has been ordered.
6. Pricing and VAT
Our published starting prices exclude 5% VAT. Nothing is charged
beyond the figure you approve, plus VAT shown separately on the invoice. There is no
weekend, night or public holiday surcharge, and warranty visits are free.
7. Who provides this warranty
This warranty is given by UNITECH HOME BUILDING MAINTENANCE L.L.C, an
independent repair company. It is our own warranty on our own work. It is separate from,
and does not affect, any manufacturer warranty that may still apply to your appliance.
If your appliance is still under manufacturer warranty, use the manufacturer's
own service channel first — having an independent company work on it may affect
that cover. We will tell you if we think that applies to you.